---
title: "The support team's AI playbook"
description: "Support teams were among the first to put AI to work. A free ebook from Acme. Read the summary and download the full version."
canonical: "https://acme-jaret.duckdns.org/resources/guides/support-ai-playbook"
site: "Acme"
type: "eBook"
---

# The support team's AI playbook

Support teams were among the first to put AI to work. This playbook shows how leading teams use Acme to deflect repeat questions, speed up escalations and keep the knowledge base current.

## What you'll learn

- How to measure deflection and handle time before and after rollout.
- Agent workflows that draft replies grounded in past resolutions.
- Keeping articles accurate with verification and ownership.