Support
Resolution planner
Suggests the next move on any ticket, based on how similar cases were solved.
Overview
Take the guesswork out of tricky tickets. The agent reads the case, finds similar solved ones and checks internal docs, then suggests next steps and a reply.
Capabilities
- Matches the ticket to past cases and known fixes
- Suggests what to try next and when to escalate
- Writes a reply the customer can act on
Example output
Plan — Ticket #51907 (sample)
Try first
Have the customer reconnect the app; their access token likely expired
Agent workflow
Step 1: Start the agent
A support rep opens a ticket.
Step 2: Collect the context
The agent searches past tickets, docs and code.
Step 3: Deliver the result
The agent proposes next steps and a reply.