What does a store associate see in Acme?

Associates ask questions in plain language and get cited answers about products, policies, and procedures on any device.

Can Acme connect to our merchandising and inventory systems?

Yes. Acme connects to common retail, data, and collaboration systems with permissions enforced.

How is sensitive customer data protected?

Acme respects source permissions, encrypts data, and supports enterprise governance controls.

Does Acme work for seasonal staff?

Yes. Seasonal hires get self-service onboarding and answers from day one.

How does Acme improve contact center performance?

Agents get unified order, policy, and product context to resolve issues on first contact.

How quickly can we deploy?

Most retailers connect core systems and see value within weeks.

IndustriesRetail & CPG

Give every store and team the answers they need.

Acme connects merchandising, operations, and customer knowledge so retail teams serve shoppers better and move faster.

Get a demo Read our industry outlook

Vandelay

Vandelay helps store teams find answers faster and serve shoppers better

Retail
Chicago, US
10,000+

Where it hurt:

Store associates and HQ teams spent hours searching across systems for policies, product details, and procedures.

What changed:

40%

fewer HQ escalations

faster associate onboarding

See Vandelay's story Browse all customer stories

Connect every team from HQ to the store floor.

Empower store associates

Give associates instant answers about products, policies, and procedures.

Merchandise with insight

Bring sales, inventory, and trend data together for faster decisions.

Elevate customer service

Help contact centers resolve shopper issues on the first try.

See product overview

The retail AI operations handbook

Discover how leading retailers use AI to improve the shopper experience, empower associates, and streamline operations.

Download the whitepaper

Store, web, and app

Deliver consistent experiences everywhere.

Keep store, online, and support teams aligned on the latest products, promotions, and policies.

Retail employee onboarding

Get new associates ready faster.

Seasonal and new hires learn procedures and products on demand.

Retail contact center AI

Resolve shopper issues on first contact.

Agents get order, policy, and product context in one place.

Retail merchandising analytics

Make smarter assortment decisions.

Combine sales, inventory, and trend signals for faster merchandising calls.

Store, web, and app

Deliver consistent experiences everywhere.

Retail employee onboarding

Get new associates ready faster.

Retail contact center AI

Resolve shopper issues on first contact.

Retail merchandising analytics

Make smarter assortment decisions.

Acme fits into your retail tech stack.

Plug in POS, workforce, and support tools; Acme keeps the access rules each one already enforces.

Zendesk
Slack
Teams
Google Drive
Notion
PagerDuty
Workday
Salesforce
Box

Zendesk
Slack
Teams
Google Drive
Notion
PagerDuty
Workday
Salesforce
Box

Notion
PagerDuty
Workday
Salesforce
Box
Zendesk
Slack
Teams
Google Drive

Browse all connectors

Keep exploring the library

More resources

FAQs

Put AI to real work.

Get a demo

Give every store and team the answers they need.

Vandelay helps store teams find answers faster and serve shoppers better

Connect every team from HQ to the store floor.

Empower store associates

Merchandise with insight

Elevate customer service

The retail AI operations handbook

Deliver consistent experiences everywhere.

Get new associates ready faster.

Resolve shopper issues on first contact.

Make smarter assortment decisions.

Deliver consistent experiences everywhere.

Get new associates ready faster.

Resolve shopper issues on first contact.

Make smarter assortment decisions.

Acme fits into your retail tech stack.

Keep exploring the library

AI for retail operations

The connected store

How retailers scale associate support

FAQs

Put AI to real work.