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Resolve every case faster with an AI teammate for support.

Acme gives support teams instant, cited answers from every system so agents resolve tickets faster and customers get consistent help.

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Globex

Globex cuts handle time and keeps answers consistent across every channel

  • Consumer tech
  • Austin, US
  • 1001-5000

Where it hurt:

Agents juggled a dozen tools per ticket, and knowledge articles drifted out of date faster than teams could fix them.

What changed:

35%

faster case resolution

2x

agent ramp speed

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Answer faster, escalate less, and delight more.

Find the right answer on the first try

Search tickets, macros, docs, and product notes at once and get cited answers agents can trust and send with confidence.

Automate the busywork around every case

Draft replies, summarize long threads, and fill case notes automatically so agents spend their time on customers, not tabs.

Spot trends before they become backlogs

Surface recurring issues, gaps in documentation, and emerging topics so leaders can fix root causes instead of symptoms.

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Give agents answers in the flow of work.

Turn resolved cases into reusable knowledge.

Help customers help themselves.

Customer support playbook

See how support teams use AI-powered search and generative answers to find what they need across 120+ apps and respond to customers faster.

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Put prebuilt support agents to work

Pick from Acme agents already taking routine support chores off agents' plates.

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